Aviation Disability Awareness and Sensitivity Training

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Course Details

Estimated Time: 90 minutes

The Aviation Disability Awareness Training is a self-paced, interactive course created by the Open Doors Organization to teach frontline staff and volunteers how to best assist travelers with disabilities. Throughout this course, trainees will learn about appropriate language, the different types of disabilities and how to assist travelers with each, tools and technologies for effective communication, common courtesies and good customer service skills, and common airport services and amenities available for this traveler group. The training also includes a review of the Air Carrier Access Act (ACAA) Part 382 and the respective requirements that ensure equal access to air travel for individuals with disabilities.

*Part 382.141 requires carriers to provide awareness training to all personnel who deal with the traveling public before they assume their duties as well as refresh training at least once every three years.

Learn more about the Open Doors Organization.

The Aviation Disability Awareness and Sensitivity Training Covers:

The Disability Travel Market

Appropriate Language and Customer Service Etiquette

Special Service Request (SSR) Codes

Service Animals

Major Types of Disabilities and Assistance Techniques (physical, hearing, vision, cognitive, speech and language, indivisible disabilities, and older adults)

Learning Format

This interactive course includes videos, in-training activities, and brief Knowledge Checks throughout to help reinforce training content. Trainees will also complete a final assessment prior to receiving a Certificate of Completion. This course is self-paced and takes approximately 60-90 minutes to complete.

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Who Will Benefit?

Reservations and Customer Service Agents

Ticket and Gate Agents

Inflight Crew

Airline Service Providers (i.e. airport/wheelchair assistance agents)

Airport Volunteers

Vendors and Concessionaires

Ground Transportation Providers

Ground Handlers

Any employee or volunteer who may interact with travelers with disabilities