Islanders happy with airport service

Islanders happy with airport service

A new survey shows more than 82% of passengers are happy with the service at Jersey airport.

The customer satisfaction survey, “Your views count”, was launched towards the end of March this year. 

The airport received 400 responses from both local residents and visitors. 

The seven questions ranged from the check-in and security experience to the food and shopping.

Jersey airport also wanted to know what people thought about the helpfulness of the staff.
The survey is available to complete online or by hard copy. 

Group CEO for Ports of Jersey, Doug Bannister said, “This initiative forms part of our overall strategy to engage more pro-actively with our customers, whether they are passengers travelling through our airport and harbours or ones we have regular contact with, such as our business partners. We are delighted not only with the number of responses we have received so far but also the positive results and comments the survey has generated. We now have some tangible evidence that will help us move forward in our determined efforts to enhance the customer journey experience through the ports”. 

Of those who completed the survey – 

• 85% were travelling on holiday or to visit family and friends
• 15% were travelling on business
• 91% were satisfied with their check-in experience
• 82% were satisfied with the helpfulness of staff
• 82% were satisfied with their overall experience of travelling through Jersey Airport
• 81% were satisfied with their experience through central security

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