PUBLISHED: 12 Jun 2013 09:09:00 | UPDATED: 13 Jun 2013 07:28:35 The 25 international airlines operating at Melbourne Airport will soon be able to offer self-service check-in options. Photo: Getty Images
Passengers on international flights from Melbourne Airport will soon be able to use self-service kiosks to check in and a self-service bag-drop system.
The airport has bought the self-service technology from international vendor SITA.
Airport chief executive Chris Woodruff said the technology would reduce queuing times, improve customers’ experience and allow for more passengers to be processed.
The investment is part of an ambitious growth plan, which includes the addition of a third runway to develop the highest-capacity airport in Australia. A $10 billion capital budget to fund growth will be spent over the next 20 years.
The AirportConnect Open platform is the engine that runs the self-service kiosks and bag tagging, as well as bag-drop units. Once the platform is in place, the 25 international airlines operating at the airport will be able to offer self-service options.
Mr Woodruff said the technology was important to maximise the airport’s potential and make travelling more pleasant.
“Over the next five years, we will transform our facilities to support passenger growth, and technology enhancements are a critical part of this investment. We are really pleased to be introducing [the] international self-service bag drop to provide our passengers [with] efficient end-to-end self-service,” Mr Woodruff said.
The initial phase of the deployment is complete, with 14 self-service check-in kiosks in place for Air New Zealand customers. Later this year, six automated bag-drop units will be added.
These units automatically scan bag tags, reconcile the boarding pass, and weigh and measure the bag before dispatching it for the flight, without the need for staff assistance.
In May, Singapore’s Changi Airport announced it had equipped more than 450 check-in counters and 111 boarding gates with the same platform.
It is also being deployed at seven Japanese airports.
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