Spirit May One Day Charge For Customer Service

Spirit May One Day Charge For Customer Service


Less than a week after Spirit Airlines instituted a new fee for carry on bags, the head of the Miramar based air carrier speculated that one day down the road they may even charge for talking with an airlinemag-glass_10x10.gif employee.

But don’t count on it any time soon.

CEO Ben Baldanza told ABC in the future when talking to a human becomes an option instead of a necessity then they’d consider charging for that service. However, the technology does not exist today to make that an option.

Most airlines including Spirit currently charge an extra fee when customers make reservations over the phone. However, it’s free when they arrive at the airport and talk with airline employees at the ticket counter. One day the company envisions airport kiosks where customers can check in without the assistance of an airline employee. Those that need personal assistance will have to pay.

Baldanza said they’re constantly working to break down the option included in their fares. By ‘unbundling’ the options from the base fare, the company says they are able to pass those cost savings onto to their customers and offer the lowest fares for air travel.

In a written statement, the company said its unfair that some customers have to subsidize the cost of others.

“If you don’t bring an extra bag, then why should you have to pay for others who do?”

Spirit said ultimately they would like to reduce fares to zero and customers would only pay for what options and services they want.


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